UPDATED: New publication informs patients and families what standards to expect from the regulation of their NHS hospital

Following the introduction of a new law, all NHS hospitals in England must now be licensed by the Care Quality Commission (CQC). To be licensed hospitals must show that they are meeting new essential standards of quality and safety. CQC continuously monitors them to make sure standards are kept or improvement action is taken. Now CQC has published a leaflet which informs patients, their carers and families, what they can expect from the essential standards. The leaflet also explains how important it is that patients or their carers tell the regulator about their experiences, both good and bad, to help CQC make the right decisions. Called ‘What standards to expect from the regulation of your NHS hospital’ the leaflet can be read or downloaded from the CQC website.

At the same time the CQC website publishes an up-to-date directory of all licensed NHS hospitals. You can now look up the current status of any NHS hospital trust in England.

The licensing of NHS hospitals is just the first step in a programme which will see new essential standards of quality and safety gradually rolled out across all health and adult social care services in England. In October this year all adult social care services must be licensed by CQC and providers must demonstrate they are meeting essential standards of quality and safety; so too must all providers of independent healthcare. You can find out more about the programme and how it affects the care you and your family receives by visiting CQC’s website at www.cqc.org.uk. Or you can contact the Care Quality Commission on 03000 616161.

Update: 'What Standards to expect from the regulation of your NHS Hospital' document now available for download

Click HERE for the original booklet (PDF)

Click HERE for the 'easy read' booklet (PDF)

Click HERE for the Black & White large print document (WORD)

You can also click HERE for further information at the CQC website

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